Refunds & Returns


Krautbauer Enterprises dba Susan Krautbauer Consulting (“Company”) makes no representation or warranty as to the completeness or accuracy of the information provided on or in connection with this website (the “Website”) and disclaims all warranties, express and implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement. Company makes no representation, guarantee or warranty, express or implied, regarding the outcomes achieved by applying the strategies, techniques, skills, information or advice (collectively, the “Strategic Content”) provided by any of if’s employees, representatives or affiliates in connection with the Website including without limitation any guarantee or warranty that the Content will enable any person to successfully complete or pass any specific examinations for any course, degree or occupational license. The foregoing does not affect any warranties which cannot be excluded or limited under applicable law. Company is not accredited or recognized by the Department of Education or any other governmental organization or agency and does not offer any diploma, degree, or certificate of completion in respect of its program offerings, learning seminars or instructive content. In no event will Company be liable for any special, indirect, incidental or consequential damages in respect of the use or misuse of the information provided in connection with the Website, including without limitation the Strategic Content, even if Company has been advised of the possibility of such damages. The foregoing does not affect any liability which cannot be excluded or limited under applicable law. Certain jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions or limitations may not apply to you.



1. ACCEPTANCE OF TERMS. By accessing, downloading, installing, or using the Krautbauer Enterprises dba Susan Krautbauer Consulting (“Company”) site, whether or not you become a registered user (“User”, “You”, “Yourself”, “Your”), You agree to be bound by these Terms, which You acknowledge that You have read and understood. Your use of the Company’s services and this site are also governed by our Privacy Policy, Disclaimer and Terms of Use policies for this Site. By using this website, and other digital assets of Krautbauer Enterprises, LLC dba Susan Krautbauer Consulting, you signify your consent to these policies.


Company reserves the right, at its sole discretion, to change, modify or otherwise alter these Terms at any time. You must review these Terms at https://www.susankrautbauer.com on a regular basis to keep yourself informed of any changes.


This policies and procedures applies to all Company products sold on this site or any other site owned by Krautbauer Enterprises dba Susan Krautbauer Consulting that includes a link to this page.


https://susankrautbauer.com


https://kickstartyourcomeback.com


https://kickstartlive.com


https://purpose2impact.com



Billing Address



Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.



PERSONAL CHECKS



All checks are held for 10 business days. Orders placed with a check will be held for 10 business days. Once 10 business days is complete, the order will be released and either made available online, or if a physical product, it will be shipped.


All returned checks or non-sufficient-funds (NSF) will be charged a $25 USD return check fee.


Counter checks will not be accepted.


Checks and money orders must be sent in USD funds.



Customer Service:


If you have questions or comments regarding Krautbauer Enterprises dba Susan Krautbauer Consulting products or services, please email us at info@susankrautbauer.com.




PHYSICAL RETURNS & SHIPPING



Returns & Subscription Cancellations



100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.


Customers must contact our support department for an RMA (Return Authorization Number). This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted.


Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card –OR- mailed in check form to the billing name and address. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.


You have FOURTEEN (14) Days from the date of the original purchase to return the product to receive your refund. Any return received after the FOURTEEN (14) DAY time limit will not be processed.


To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.


Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.


Due to loss or missing or slow mail, we will honor any package that is postmarked for up to six months after the purchase of the product.



SUBSCRIPTIONS AND DIGITAL PRODUCTS


Krautbauer Enterprises dba Susan Krautbauer Consulting membership will continue month-to-month unless and until you cancel your membership or we terminate it. You must have Internet access and provide us with a current, valid, accepted method of payment to use the Krautbauer Enterprises dba Susan Krautbauer Consulting membership. We will bill the monthly membership fee to the payment method used when signing up unless updated or changed by subscriber. You must cancel your membership before it renews each month in order to avoid billing of the next month’s membership fees to your Payment Method.


Monthly Subscriptions: You have FOURTEEN (14) Days from the date of the original purchase to request a refund for your Krautbauer Enterprises dba Susan Krautbauer Consulting monthly subscription. Any refund request after the FOURTEEN (14) Day time limit will not be processed. You may cancel at any time after the initial FOURTEEN (14) Days has passed.


Quarterly Subscriptions: For quarterly subscription purchases, you have THIRTY (30) Days from the date of the original purchase to request a refund for your Krautbauer Enterprises dba Susan Krautbauer Consulting yearly subscription. Any refunds requests after THIRTY (30) DAY will be prorated by the amount of time remaining under the original quarterly subscription period. Example: If you purchase a quarterly subscription in January of this year and you decide you want a refund one-and-a-half months from the purchase date, you’re prorated refund would be 50% of the purchase price.


Yearly Subscriptions: For yearly subscription purchases, you have THIRTY (30) Days from the date of the original purchase to request a refund for your Krautbauer Enterprises dba Susan Krautbauer Consulting yearly subscription. Any refunds requests after THIRTY (30) DAY will be prorated by the amount of time remaining under the original yearly subscription period. Example: If you purchase a yearly subscription in January of this year and you decide you want a refund 6 months from the purchase date, you’re prorated refund would be 50% of the purchase price.


Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.


Physical Products (non digital): If applicable, to ensure that your physical product (non digital) is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.


Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.


Due to loss or missing or slow mail, we will honor any package that is postmarked for up to 6 months after the purchase of the product.


Lifetime Access Subscriptions: You have THIRTY (30) Days from the date of the original purchase to request a refund for your Krautbauer Enterprises dba Susan Krautbauer Consulting lifetime access subscription. Any refund request after the THIRTY (30) DAY time limit will not be processed. You may cancel at any time after the initial THIRTY (30) Days has passed. You will continue to have access to the course after you complete it, provided that your account’s in good standing, and Krautbauer Enterprises DBA Susan Krautbauer Consulting continues to either offer or have a license to the course. Please note that Lifetime Access is defined as access to the content for the active term of the program, and occasionally instructors may decide to unpublish their course and/or close it to additional enrollments. If a program retirement or closure is scheduled, notification will be provided to Lifetime Access Subscription clients prior to close of program access via the current client email on file at the time of the course closure. (See Section 11.1 - Access to Previous Purchases).



TERMS OF SUBSCRIPTION RENEWAL


We will continue to bill your Payment Method on a monthly basis for your membership fee until you cancel. To cancel your subscription, submit a ticket at info@susankrautbauer.com.


Monthly Krautbauer Enterprises dba Susan Krautbauer Consulting Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page.


Yearly Krautbauer Enterprises dba Susan Krautbauer Consulting Subscribers will be notified via email prior to renewal with the option to renew at the original yearly price. If the subscriber does NOT notify the company that they wish to continue at the yearly price, the subscribers account will revert to the monthly price automatically.



CONSULTING AND COURSES


You have FOURTEEN (14) Days from the date of the original purchase to review the training and preview the course. Any refund requests after the FOURTEEN (14) DAY time limit will not be processed.


No refunds will be processed after the final module has been started.



LAB MEMBER DISCOUNT POLICY


From time to time, on some Krautbauer Enterprises dba Susan Krautbauer Consulting products, we will offer our members the opportunity to purchase additional products and services at a discount rate. To be eligible for this discount, the customer must be a member in good standing at the time of purchase. No rebates or partial refunds will be offered if a customer purchases a training, and then joined the membership, because these discounts are intended to be a benefit for active members, and not an enticement for new members.


In the event that a Lab member purchases an item that was eligible for a discount, if the Lab member notifies our Customer Care department within 30 days of the purchase, a partial refund for the discounted amount will be offered. If the available discount is not reported within 30 days, a credit for additional purchases will be offered, but note that no refunds or credits will be offered after 6 months from the date of purchase.



LIVE EVENTS


The events, information, and speakers listed on our Sites are subject to change without notification.


You have THIRTY (30) Days prior to the event to request a full refund of your ticket price or seat deposit. Any request after the THIRTY (30) DAY time limit will not be processed. Any unused tickets will be forfeited and are not transferable to another event.


TICKET HOLDERS MAY NOT SELL, OFFER FOR SALE, OFFER AT AUCTIONS, RESELL, DONATE, ACT AS COMMERCIAL AGENT FOR ANOTHER PARTY OR OTHERWISE TRANSFER THEIR TICKETS IN ANY WAY WITHOUT THE SPECIFIC PRIOR WRITTEN CONSENT OF Krautbauer Enterprises dba Susan Krautbauer Consulting.


8.1 Ticket Transfers


Ticket transfers will not be processed THIRTY (30) Days prior to the event.


A $50 transfer fee will be applied to all ticket transfers.


8.2 Process for Guest Tickets Transfers


Once a Ticket purchase is confirmed, the Ticket Purchaser may only change the assignment of the Guests accompanying him a maximum of 2 times and using the Tickets that he purchased by:


Submitting a Guest Ticket Transfer Request: the Ticket Purchaser must submit a transfer request to support (at) susankrautbauer.com.


8.3 Ticket Resales


If a Ticket Purchaser cannot use all of the Tickets that he has purchased, the Ticket Purchaser will have the opportunity to submit to Krautbauer Enterprises dba Susan Krautbauer Consulting Marketing a formal request for the resale of the Tickets he no longer wants via the Krautbauer Enterprises dba Susan Krautbauer Consulting support team, so that the support team can try to resell the Tickets to another attendee. Unlike the Guest Transfer policy, the Ticket Purchaser will not have to provide a reason for the Ticket Resale request.


There is no guarantee that demand for Tickets will result in the Tickets being resold. If the Ticket Purchaser’s Tickets are not resold, no resale proceeds will be returned to the Ticket Purchaser.



LIVE STREAMS OR LIVE WEBINAR EVENTS



Refunds will only be provided in situations where the customer is unable to watch the Livestream due to technical issues that originate with Krautbauer Enterprises dba Susan Krautbauer Consulting.


Refunds will only be considered and processed on the first day of each respective event.



LIMITATION ON LIABILITY.



THE Krautbauer Enterprises dba Susan Krautbauer Consulting STREAM AND ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH, OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH THE LIVE STREAM, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. Krautbauer Enterprises dba Susan Krautbauer Consulting DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE Krautbauer Enterprises dba Susan Krautbauer Consulting LIVE STREAM WILL BE UNINTERRUPTED OR ERROR-FREE.



Krautbauer Enterprises dba Susan Krautbauer Consulting is not responsible for any problems or technical malfunction of any network or lines, computer online systems, servers, or providers, computer equipment, software, failure of any e-mail or redemption to be received by Krautbauer Enterprises dba Susan Krautbauer Consulting on account of technical problems or traffic congestion online or on the Internet or at any Web site, or any combination thereof including any injury or damage to customer’s or any other person’s computer related to or resulting from downloading or streaming any materials consistent with this agreement or subsequent use of any Krautbauer Enterprises dba Susan Krautbauer Consulting owned web properties. If, for any reason, the stream is not capable of running online as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control Krautbauer Enterprises dba Susan Krautbauer Consulting which threatens or corrupts or adversely affects the administration, security, fairness, integrity or proper conduct of a live stream offer, Krautbauer Enterprises dba Susan Krautbauer Consulting reserves the right, in its sole discretion, to cancel, terminate or suspend the offer and/or any subscription. ANY ATTEMPT BY YOU TO DELIBERATELY DAMAGE ANY WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS OFFER MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, KERN MEDIA INC. WILL DISQUALIFY YOUR ATTEMPTED REDEMPTION AND RESERVES THE RIGHT TO SEEK DAMAGES FROM YOU TO THE FULLEST EXTENT PERMITTED BY LAW.



11. YOUR ACCOUNT


You agree to provide accurate and complete information when you register with, and as you use, the Krautbauer Enterprises dba Susan Krautbauer Consulting, and you agree to update your account information to keep it accurate and complete. You agree that Krautbauer Enterprises dba Susan Krautbauer Consulting may store and use the information you provide for use in maintaining and billing fees to your Account.


11.1 Access to Previous Purchases


As an accommodation to you, subsequent to acquiring Krautbauer Enterprises dba Susan Krautbauer Consulting training, you may download previously acquired training (when available) onto any Associated Device. Some Krautbauer Enterprises dba Susan Krautbauer Consulting training or services that you previously acquired may not be available for subsequent download or access at any given time, and Krautbauer Enterprises dba Susan Krautbauer Consulting shall have no liability to you in such event. As you may not be able to subsequently download certain previously-acquired content or training, once you download an item, it is your responsibility not to lose, destroy, or damage it, and you may want to back it up.


Krautbauer Enterprises dba Susan Krautbauer Consulting reserves the right to change content options (including eligibility for particular features) or remove access without notice to any previously purchased training or content that is no longer valid or deemed out of date.


12. SOCIAL MEDIA GROUPS AND COMMUNITIES


Business owners of all levels are welcome here. We have community members of all skill and experience levels, from college students to entrepreneurs to multi-million dollar enterprises.


We want people to feel safe when using our groups and forums. For that reason, we’ve developed a set of community guidelines, outlined below. These policies will help you understand what type of sharing is allowed in our private groups and communities, and what type of content may be reported to us and removed. Because of the diversity of our global community, please keep in mind that something that may be disagreeable or disturbing to you may not violate our community guidelines.


Business owners of all levels are welcome here.


We have members of all skill and experience levels, from college students to entrepreneurs to multi-million dollar enterprises.


Keep it respectful.


Comments that are inappropriately negative, rude, or attacking will be deleted, removed, or we will ask you to revise your thoughts. Everyone is here to learn and grow, so anything violating that will be removed.


No pitching to the group.


We have a strict ‘no shopping for customers’ policy in our groups. This includes pointing people to blog posts with your offers/affiliate offers and publicly asking members to join your own Facebook groups or communities. Be cautious of unsolicited private messages to group members. If we get multiple complaints that you or someone else is using private messages to make unsolicited pitches to members, you may be asked to leave. You should view the group as your peers, not your leads.


No gated content.


Content posted in the groups cannot be used to harvest leads in any way. If you need a feedback or a review, post the direct PDF, document, or screenshot. Don’t require people to opt-in to view.


Respect confidentiality.


Content gathered in our online community groups cannot be collected, repackaged, and/or shared outside the group. Every member of our communities has a right to privacy and the right to feel safe that their questions, answers, and experiences remain privy to group members only.


Keep it on topic.


We reserve the right to remove posts based on off-topic content or offensive content.


Partnering with other members.


Access to this group does not mean that Krautbauer Enterprises dba Susan Krautbauer Consulting endorses anyone’s products or services. Please be cautious and do your due diligence when partnering with anyone in the group – don’t assume everyone is trustworthy. If you are looking for help implementing the stuff that Krautbauer Enterprises dba Susan Krautbauer Consulting teaches, we do have a list of (vetted) partners through our Affiliate Partners program. You can learn more at info@susankrautbauer.com, subject line Affiliate Partners.


Report posts that are breaking group policies.


Due to the large amount of people in our groups and communities, it’s sometimes difficult for us to catch everything. If you see a post that is questionable, please report it, tag our community manager in the comments, or reach out to our community manger directly via private message so our team can review them.


Breaking the rules



Three warnings for rule-breaking behavior will result in a 7-day removal from the group. After the 7-day period, you are welcome to rejoin the group on a 30-day probation. If you break the rules again during your probation, you will be permanently removed from the community or group.



13. INTELLECTUAL PROPERTY


You agree that the Krautbauer Enterprises dba Susan Krautbauer Consulting, including but not limited to Krautbauer Enterprises dba Susan Krautbauer Consulting products and services, graphics, user interface, audio clips, video clips, editorial content, templates and the scripts and software used to implement Krautbauer Enterprises dba Susan Krautbauer Consulting, contains proprietary information and material that is owned by Krautbauer Enterprises dba Susan Krautbauer Consulting and/or its licensors, and is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that you will not use such proprietary information or materials in any way whatsoever except for use of the Krautbauer Enterprises dba Susan Krautbauer Consulting engagement in compliance with this Agreement. No portion of the Krautbauer Enterprises dba Susan Krautbauer Consulting services, products, content or intellectual property can be reproduced in any form or by any means, without expressed written permission from Krautbauer Enterprises dba Susan Krautbauer Consulting. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Krautbauer Enterprises dba Susan Krautbauer Consulting in any manner, and you shall not exploit the Krautbauer Enterprises dba Susan Krautbauer Consulting brand in any unauthorized way whatsoever, including, but not limited to, by trespass or burdening network capacity.



Notwithstanding any other provision of this Agreement, Krautbauer Enterprises dba Susan Krautbauer Consulting and its licensors reserve the right to change, suspend, remove, or disable access to any Krautbauer Enterprises dba Susan Krautbauer Consulting products, content, or other materials comprising a part of the Krautbauer Enterprises dba Susan Krautbauer Consulting brand at any time without notice. In no event will Krautbauer Enterprises dba Susan Krautbauer Consulting be liable for making these changes. Krautbauer Enterprises dba Susan Krautbauer Consulting may also impose limits on the use of or access to certain features or portions of Krautbauer Enterprises dba Susan Krautbauer Consulting services, in any case and without notice or liability.


All copyrights in and to Krautbauer Enterprises dba Susan Krautbauer Consulting (including the compilation of content, postings, links to other Internet resources, and descriptions of those resources) and related software are owned by Krautbauer Enterprises dba Susan Krautbauer Consulting and/or its licensors, who reserve all their rights in law and equity. THE USE OF THE SOFTWARE OR ANY PART OF Krautbauer Enterprises dba Susan Krautbauer Consulting, EXCEPT FOR USE OF Krautbauer Enterprises dba Susan Krautbauer Consulting AS PERMITTED IN THIS AGREEMENT, IS STRICTLY PROHIBITED AND INFRINGES ON THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS AND MAY SUBJECT YOU TO CIVIL AND CRIMINAL PENALTIES, INCLUDING POSSIBLE MONETARY DAMAGES, FOR COPYRIGHT INFRINGEMENT.


Be Krautbauer Enterprises dba Susan Krautbauer Consulting, the Krautbauer Enterprises dba Susan Krautbauer Consulting Marketing logo, other Krautbauer Enterprises dba Susan Krautbauer Consulting media, trademarks, service marks, graphics, and logos used in connection with Krautbauer Enterprises dba Susan Krautbauer Consulting services are trademarks or registered trademarks of Krautbauer Enterprises dba Susan Krautbauer Consulting in the U.S. and/or other countries. Other trademarks, service marks, graphics, and logos used in connection with Krautbauer Enterprises dba Susan Krautbauer Consulting may be the trademarks of their respective owners. You are granted no right or license with respect to any of the aforesaid trademarks and any use of such trademarks


Disclaimer of Liability


Krautbauer Enterprises dba Susan Krautbauer Consulting (“Company”) makes no representation or warranty as to the completeness or accuracy of the information provided on or in connection with this website (the “Website”) and disclaims all warranties, express and implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement. Company makes no representation, guarantee or warranty, express or implied, regarding the outcomes achieved by applying the strategies, techniques, skills, information or advice (collectively, the “Strategic Content”) provided by any of if’s employees, representatives or affiliates in connection with the Website including without limitation any guarantee or warranty that the Content will enable any person to successfully complete or pass any specific examinations for any course, degree or occupational license. The foregoing does not affect any warranties which cannot be excluded or limited under applicable law. Company is not accredited or recognized by the Department of Education or any other governmental organization or agency and does not offer any diploma, degree, or certificate of completion in respect of its program offerings, learning seminars or instructive content. In no event will Company be liable for any special, indirect, incidental or consequential damages in respect of the use or misuse of the information provided in connection with the Website, including without limitation the Strategic Content, even if Company has been advised of the possibility of such damages. The foregoing does not affect any liability which cannot be excluded or limited under applicable law. Certain jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions or limitations may not apply to you.


Last Updated: June 14, 2020


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